Our Terms of Business

This web page provides details of our code of ethics and terms by which we conduct our business.

Our role, under the business name of Ride Drive Limited, will be to provide a high-quality service at all times, dealing with all enquiries efficiently, yet speedily, and to make suitable recommendations as to the most relevent and appropriate product of service likely to satisfy the needs of the customer.

Ride Drive Limited will make every effort to accurately assess the needs of the customer, will suggest, arrange and provide the service that is appropriate to those needs, and if unable to provide such a service, will suggest an appropriate alterntive service, ensuring the suggested alternative service is relevent in content to the enquiry being made.

Negotiations by Ride Drive Limited with a customer organisation or individual, for the purpose of quoting prices for the delivery of a service product, will at all times remain totally transparent, honest and true.

1: Intellectual Property

1:1 – All copyright or other intellectual property rights in relation to any material produced and/or displayed by Ride Drive Limited on this website shall be classed as solely being the property of Ride Drive Limited, and any reproduction, in whole or in part, of any material so belonging to Ride Drive Limited is prohibited, unless written permission is before hand obtained.

1:2 – All material distributed as instruments of learning during any Ride Drive driving programme, copies of that material may be taken into the possession of individual customers to whom it has been legitimately issued, but the copyright of that material will always remain the property of Ride Drive Limited, and therefore the rules outlined at paragraph 1.1 above shall apply.

1:3 – Any material owned or under the direction or control of Ride Drive Limited, whether that material be of written word, pictorial illustration or other illustrated matter (virtual or otherwise), any unauthorised reproduction, in whole or in part, of such material shall be regarded as a breach of copyright.

1:4 – Any material owned or under the direction or control of Ride Drive Limited, whether that material be of written word, pictorial illustration or other printed matter (virtual or otherwise), where any unauthorised distribution, and⁄or sale in whole or in part takes place, this shall be regarded as a breach of copyright.

1:5 – Ride Drive Limited will reserve the right to protect the distribution of copyright material by insisting the customer, website visitor, or any other person connected with Ride Drive Limited by either business relationship or other contact, whether current or past, shall not remove, copy, alter or otherwise represent any copyright material being the intellectual property of Ride Drive Limited, without written authority being obtained in advance.

1:6 – The trademarks, or any other drawing, graphic, diagram or other image identifying any written material, graphic material or other readable material as being that of Ride Drive Limited, so being displayed on this website, and whether those items are registered or unregistered trademarks, are and shall remain the property of their respective owners.

1:7 – Nothing contained on this website shall be construed as granting any licence or right to use any trademark displayed on this website without the written permission of the relevant trademark owner.

1:8 – Any misuse or infringement of any trademark displayed on this website is strictly prohibited and any misuse may result in legal action being taken by those so misusing such a trademark.

2: Payment Terms

2:1 – It shall be understood that any organisation or other customer, whether acting as an individual person or as a group of persons, and where that customer is the beneficiary of any service or product, the provision of the service or product provided by Ride Drive limited, will only be so provided in exchange for the payment of fees by the beneficiary of that product or service, which also applies to any person or persons ordering or requesting any Ride Drive product or service to be, or which is to be, delivered to a third party beneficiary of that product or service.

2:2 – Unless otherwise agreed in writing with the customer, and where any contract, written or otherwise agreed between the Ride Drive customer and the Ride Drive organisation, where that contract involves no more than 2 persons who stand to benefit directly from any Ride Drive product or service, and where the delivery date of such a product or service has been agreed, any invoice apertaining to the payment of fees relating to the delivery of such a service or product, will be submitted to the customer prior to the agreed delivery date.

2:3 – With reference to sub–section 2:2 above, the exception to that sub–section will be the occasion where a written agreement has been secured between Ride Drive Limited and any benficiary of any contracted Ride Drive service or product, set to the contrary, or where the delivery of such a Ride Drive product or service is arranged at such short notice so as to make the delivery of such an invoice, prior to delivery, impossible to achieve.

2:4 – Where any contract, as referred to within this section, involves the delivery of a product or service to two or more persons, Ride Drive will submit invoices in respect of a ny product or service delivered to the customer organisation at intervals that will be agreed prior to the commencement of any such a contract.

2:5 – Invoices, as descibed in subsections 2:2 and 2:3 above, will require settlement in full within 7–days of the completion of the delivery of the agree Ride Drive product of service and payment will be made in UK Pounds Stirling.

2:6 – Where any payment of any invoice that is issued by Ride Drive Limited in respect of any delivered product or service is not paid in full prior to the due date, Ride Drive Limited will on all occasions follow a robust course of action to recover all funds and any additional expense incurred and relating to the recovery of those funds.

2:7 – Ride Drive Limited have a National team of specialists who each operate from their own domestic geographical area, and who manage their individual diaries, and who will manage their allocated responsibilities within their individual geographical area..

2:8 – For the purposes of sub–section 2:7 above, the term, Allocated Responsibilities, is used to descibe the delivery of any Ride Drive product or service to a named Ride Drive customer or customers to whom that Ride Drive Advanced Driving Specialist has been detailed to serve, and to do so within their own domestic region.

2:9 – Where it is necessary for any member of the Ride Drive team of driving specilaists to travel to a location to meet with their allocated Ride Drive customer, and that location falls out of the domestic region of that allocated driving specilaists, and where any additional costs are incurred in so travelling to that meeting point, the true amount relating to so travelling to that location and return will be passed on to the Ride Drive customer, or the organisation which the beneficiary of the supplied product or service represents.

2:10 – For the purposes of sub–section 2:8 and 2:9, the term, Out of Area, is used to describe any meeting point that falls at a location that is in excess of 20–miles or a travelling time of 30–minutes, when driven by the shortest road route, from the home address of the relevant Ride Drive driving speciialist.

2:11 – Where it is deemed necessary to pass on travelling costs, as described within this section, the customer will be notified of the requirement of the charges to be made and reveal the amount payable prior to the commencment of any contractural arrangement between Ride Drive Limited, the beneficiary of the supply of any Ride Drive product or service, or any party who is financially supporting the supply of any Ride Drive product or service to a third party, and the supply of the requested product or service will only proceed following the completion of such an agreement.

2:12 – Any agreement made that is relating to the payment of additional expenses costs, as described within sub–section 2:11 above shall be recorded in writing, and such a description in writing of the costs involved, will be supplied to the person or persons liable for the payment of such additional expenses and prior to the commencment of the supply of the agreed Ride Drive product or service.

3: Cancellation Policy

3:1 – Any person who has booked any Ride Drive driving or motorcycle rider training session, and where that person cancels or postpones the arranged session within 48–hours of the session start time and date, or fails to appear at the appointed start time and place of any such session without the required degree of warning, as given within this section, that person will either lose any funds already paid in respect of that session, or be liable for the sum payable for the delivery of such a driving session, regardless as to the reason for any such cancellation or non–attendance taking place.

3:2 – Where payment to a third party service provider is required by the management, proprietor, agent or owner of any facility that is provided by that third party, and where such a third party is due to supply a product or service specifically for the task of serving the relevant Ride Drive customer so as to complete any arranged driving session, where that pre–arranged driving or motorcycle rider training session is cancelled for whatever reason at whatever point in time, Ride Drive Limited will seek to recover that cost from the customer in every case, regardless of when the requirement to cancel made by the Ride Drive customer is received. This penalty will also apply where said owner, proprietor, manager or agent of the third party facilities will require fees to be paid in respect of that cancellation by the Ride Drive customer, even when cancellation is made outside the penalty time set by Ride Drive Limited.

3:3 – Exemption to above will be circumstances of severe weather conditions, which make the completion of the pre–arranged driving or motorcycle rider training session impossible, or where the third party facility intended for use as part of that pre–arranged driving or motorcycle rider training session is suddenly rendered unavailable.

3:4 – For the purposes of sub–section 3:3 above, the term Severe Weather Conditions is defined as snow, ice, dense fog, gale force winds, torrential and persistent rainfall (excluding intermittent storm showers and other normal British rainfall) producing flash flooding or other flooding of roads thus involving a level of risk that is unacceptable as making driving dangerous.

4: Terms & Conditions

4:1 – For the purposes of this section, the term ‘Motor Vehicle’ shall be taken to mean any mechanically propelled vehicle that is constructed or adapted for the carriage of passengers and/or goods, intended for use on a public road within the United Kingdom, and which is fitted with two or more wheels.

4:2 – For the purposes of this section, the term ‘Driver’ or ‘Driving’ will also be taken to mean the rider of a motorcycle, who has control over that machine when in motion, as well as the driver of any motor car, motor lorry, or any other mechanically propelled vehicle intended for use on a public road within the United Kingdom.

4:3 – Any person or persons undertaking a Ride Drive driving programme, must at the time of undertaking that session be issued with, and be in possession of, a full and valid driving licence that entitles them to drive the relevant motor vehicle on any public road, or other highway, within the United Kingdom, be properly insured as per the requirements of the Road Traffic Act in respect of third party risks, and be able to produce for inspection upon demand the relevant and valid driving licence, certificate of insurance, and where applicable, the vehicle test certificate relating to the vehicle in use, and to do so prior to, and at any time during, the process of taking part in that driving programme.

4:4 – Any person or persons undertaking any Ride Drive advanced driving programme will understand that by virtue of having passed a DSA driving test they are a fully qualified and competent driver and the Ride Drive driving programme in which they take part is not a period of driving instruction, and as such they are under no moral, legal or any other obligation to follow any advice, suggestion or other encouragement to perform any manoeuvre, driving act or to follow any direction given by any representative of Ride Drive Limited, whether that Ride Drive representative be present in the vehicle or not.

4:5 – Any person or persons undertaking a Ride Drive driving programme, unless that person or persons are instructed otherwise, will be responsible at their own expense for the supply of a suitable and appropriate motor vehicle in which to perform that driving programme, and be responsible for any costs relating to the running of that vehicle.

4:6 – Any person or persons undertaking a Ride Drive advanced driving programme, and where such an activity requires that person or persons to supply, or to arrange the supply, of any motor vehicle intended for use for the purpose of that activity, any such vehicle that is so used, or is intended to be so used for the purpose of the activity, that motor vehicle must be in such a condition so as to be road legal and suitable for the activity for which it is intended to be so used.

4:7 – Any person or persons taking part in a Ride Drive driving programme, will at all times during that session, observe all legal speed limits, make safe unobtrusive progress, abide by the rules of the road and not indulge in any anti–social driver behaviour.

4:8 – Any person or persons undertaking a Ride Drive driving programme, whilst participating in that session, will be totally and wholly responsible for their own actions, and if that participant commits any Road Traffic offence, or any other breach of law, that person will be held solely liable and responsible for the offence and any fine or other punishment administered as a result of the commission of the offence.

4:9 – If any person or persons undertaking a Ride Drive driving programme is found, either wilfully or through any act of neglect, to be breaking or to have broken any of the rules as set out by the Ride Drive terms and conditions, that person will be excluded from that driving programme without reimbursement of fees and will understand that the decision of Ride Drive Limited, its assessors, servants or agents, will be final.

4:10 – Ride Drive Limited, including its assessors, servants and agents, shall not be held liable for any loss, damage, injury, or any consequential loss, damage or injury, or any indirect loss, damage or injury sustained either during, or as a consequence of the undertaking of a Ride Drive driving programme, unless any such loss, damage or injury is due to negligence or other failure of Ride Drive Limited, its assessors, servants or agents, to perform or execute any of its obligations under general law.

4:11 – Ride Drive Limited, including its assessors, servants and agents, will not be liable in any case for any loss, damage or injury caused to any person or property sustained during, or as a consequence of, any Ride Drive driving programme, if that participating person has withheld from Ride Drive Limited, its assessors, servants or agents, any information, whether knowingly or otherwise, whereby if said information had been known to Ride Drive Limited, to its assessors, servants or agents, would have affected any decision to allow that Ride Drive driving programme to be undertaken by that person.

4:12 – Any person or persons making application for and⁄or taking part in any Ride Drive driving programme must not take or consume any medication, drug or other substance that would impair, or that is likely to impair, their ability to drive a motor vehicle on a public road and must not be suffering from any medical condition that would cause, or be likely to cause, any similar impairment or inability to function fully as a driver, in either a mental or physical capacity, and if so impaired must make declaration of that impairment prior to the commencement of any Ride Drive driving session.

5: Complaints Procedure

Ride Drive Limited will at all times strive to deliver deliver to the highest possible standard and to give complete customer satisfaction. However, in the unlikely event that we fail to please, the following complaints procedure will be followed.

Ride Drive is a company that has build a solid name through the delivery of a consistently high quality service, and as such the company, and all who work under the Ride Drive name, strive to maintain that reputation on a daily basis.

Where any commercial organisation is operating under the belief that it is possible to give 100% complete satisfaction 100% of the time is living in a world of fantasy. We, at Ride Drive, are proud to be realistic enough to recognise there will be occasions from where a complaint will emerge, and in so realising this fact, allows us to maintain an honest approach to dealing with customer complaints.

In terms of dealing with complaints, Ride Drive limited have put the following complaints procedure in place.

5:1 – A compliant will be classed as any situation where a customer feels the service or treatment they have received has not met with their expectations, and as such, has left that customer feeling dissatisfied.

5:2 – Ride Drive limited will undertake a pledge that all material displayed upon the company website, and any other advertising medium, will be totally accurate in description and content and to such a level of accuracy so as to prevent any misunderstanding or be otherwise misleading in any way.

5:3 – All Ride Drive personnel, whether being directly employed by Ride Drive limited, or contracted to operate under the Ride Drive name, will at all times conduct themselves in an appropriate manner, and when in contact with any person or persons not being so connected with Ride Drive limited, whether communicating in their presence, by telecommunications, by electronic means or in writing, will treat that person or persons with utmost respect, with courtesy and in a totally professional manner.

5:4 – From the first point of contact to completion in the delivery of any service so commissioned by any person who has involvement with Ride Drive limited as a paying customer, which shall include those persons who are receiving the benefit of any Ride Drive service through a gift voucher or other non-paying means, that customer shall at all times be provided with a standard of delivery at a level that is at the highest possible standard.

5:5 – Should any person availing them selves of any service offered or provided by Ride Drive limited not be completely satisfied with the level of treatment or service received, they are to notify the Ride Drive office within 7–calendar days and will be expected to do so in writing.

5:6 – Any person registering a complaint with the Ride Drive office will be entitled to a response in the form of acknowledgement within 48–hours.

5:7 – All complaints made to the Ride Drive office will be dealt with promptly and will be fully investigated and that investigation shall be completed within 14–days.

5:8 – Any person who has registered a compliant with the Ride Drive office, and where such a complaint is found to be justified, that person will be contacted and notified of that verdict by a member of the Ride Drive management and a successful outcome, that shall meet with the satisfaction and approval of that complainant, will be negotiated.

5:9 – Any person believing they have just cause to make a compliant concerning any service provided by Ride Drive limited, or concerning the conduct of any person operating under the name of Ride Drive limited, shall understand that all possible steps shall be taken to rectify the situation seen to be the cause for the compliant and will make every effort to bring about an amicable resolution.

5:10 – Third party complaints will not be accepted.

5:11 – Your statutory rights are not affected by any element of this section.

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This page was last updated
Wednesday, 06-Jan-2010